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Solutions for Customer Care

Handle your business with care

Exceed your customers’ expectations and deliver responsive, tailored experiences on their communication channel of choice: social media.

Expectations are high for social customer care

40% percent of consumers expect brands to respond within the first hour of reaching out on social, while 79% expect a response in the first 24 hours.

Source: Source: Sprout Social Index, Edition XVI

Expectations are high for social customer care

40% percent of consumers expect brands to respond within the first hour of reaching out on social, while 79% expect a response in the first 24 hours.

Source: Source: Sprout Social Index, Edition XVI

And so are the stakes

When marketers prioritize responsiveness and relevance on social, the benefits extend to every area of their business—including their bottom line.

Source: Source: Sprout Social Index, Edition XVIII

But brands face obstacles

Lack of time and limited resources lead to missed messages, slow response times and less than ideal replies—which can deter buyers from making future purchases.

Leave a lasting impact

Sprout Social enables teams to provide the kind of responsive service and personalized care that transforms one-time buyers into loyal customers.

See how Tuft & Needle uses Sprout's customer care tools to build lasting relationships with their customers.

 

See how Tuft & Needle uses Sprout's customer care tools to build lasting relationships with their customers.

 
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Having a solution like Sprout allows us to keep up with our customers and know exactly where we stand with them at all times, and be able to come in, resolve problems and engage positively.

Aaron Bata,  Head of Customer Experience at Tuft & Needle

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